If you are not in agreement with a decision made by the Ann Arbor Transportation Authority regarding your A-Ride eligibility, you may appeal the decision in writing. Appeals processes are carried out in accordance with the ADA regulations. Call AATA at 734.973.6500 for more information regarding your type of appeal.


The Process

If you do not meet the ADA eligibility criteria, you will be informed of this decision in writing within 21 business days. The letter will explain the reasons for denial, as related to the eligibility criteria. You have the right to appeal the denial of eligibility or the level of eligibility granted for those with conditional eligibility.  You may request an Informal or Formal appeal.  

Informal appeals are typically held over the phone or you may submit your argument in writing. Decisions are made in writing within 7 business days of the appeal. If you are not satisfied with the decision of the informal appeal, you may request a formal appeal. Informal appeals must be filed within 15 days of the notice of eligibility.

Formal appeals are typically held in person or you may submit your argument in writing. Decisions are made in writing within 30 days of the appeal. Formal appeal decisions of eligibility are final. Formal appeals must be filed within 60 days of the notice of eligibility. Appeals must be filed in writing, or on audio cassette. Accommodations will be made for persons unable to do so. Appeal decisions will be rendered in writing (or alternate format) no later than 30 days of the appeal. Eligibility appeal decisions not rendered by 30 days following an appeal will result in service use until a decision has been made.