A-Ride is a complementary paratransit shared-ride transportation service for individuals with disabilities who, due to their impairment, are prevented from traveling by TheRide's regular accessible line bus service.
A-Ride is comparable to TheRide's regular line bus service in terms of shared rides, service area, trip lengths and days of operation. A-Ride trips are provided in lift-equipped buses and sedan type vehicles.
To use the A-Ride service, individuals are required to complete an application and fulfill the eligibility requirements.
- More information about A-Ride can be found in our How to Ride section, which also includes details on the process of making a reservation by phone at (734) 973-1611.
- If you're interested in learning more about the Local Advisory Council (LAC), please click here.
A-Ride Service Update
TheRide is pleased to announce the continued expansion of the A-Ride Base Service Area, and the transition of its fleet of accessible lift-equipped buses to RideCorp.
New A-Ride Base Service Area
has expanded to include locations off Jackson Rd., up to the Meijer store at Zeeb Rd., and locations along Liberty Rd. at Scio Ridge Rd. and Oak Valley Dr.
New Operating Hours
The A-Ride operating hours within the Base Service Area have also extended on weekdays up to 11:45 p.m., Saturday up to 10:45 p.m., and Sunday up to 7:45 p.m.
New Be-Ready Window
To better accommodate trips within the expanded service area the rider's be-ready window (the time a rider is expected to wait for their ride to arrive) is 30 minutes from their scheduled pickup time.
If you require this notice in an alternate format or have any questions please contact TheRide's Paratransit Coordinator by email at firstname.lastname@example.org or phone at: (734) 973-6500.
A-Ride staff are expected to treat customers with respect, courtesy and dignity at all times. A-Ride employees also receive customer service, disability awareness and sensitivity training. If you have a suggestion, concern or compliment or have experienced a lack of sensitivity from an A-Ride employee, please notify us as soon as possible by calling (734) 973-1611 (option 4) or submit your comment on-line by clicking here: Contact Us.