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How MyRide Works

MyRide does not provide direct transportation services; Information Specialists/Call Takers coordinate transit services through a network of existing public, private, and non-profit human service transportation providers in order to offer a seamless system of service for transit users. To date, there are nine (9) private taxi and limousine licensed transportation providers in the network.

What MyRide Provides

  • Information and Referrals on the family of transportation services TheRide offers and which one or ones best satisfies the travel needs of the individual. Information and referrals are also provided on the available transportation options in Washtenaw and surrounding counties.          
  • Trip Planning: routes and trips; matches customer to the most appropriate service; assesses ability to pay fares; and/or schedules trips with transportation providers from the provider network.
  • Trip Fare Assistance TEMPORARILY pays a portion of transportation fares for specific types of trips taken by individuals who are not able to use existing public transportation services for a variety of reasons:
  1. Customer doesn’t have a car
  2. Customer origination and/or destination is not on a public transportation bus line
  3. Customer travel time is not within the local public transportation hours of operation     



The amount of assistance provided is based on passenger income and the length of time service is needed.

Scheduling Trips

MyRide has two (2) part time Information Specialists/Call Takers that answer calls Monday through Friday from 8:30am to 3:30pm and 4:00pm to 6:45pm toll free at 1-866-977-9423. In order to guarantee a ride and avoid an increased fare, customers are encouraged to schedule trips 24 hours in advance. Same day trips can be scheduled for a slightly higher fare and rides are based on provider space and availability.

Funding for Trip Fare Assistance

The two programs that provide funding for MyRide to deliver trip fare assistance is the Job Access and Reverse Commute (JARC, Section 5316) and the New Freedom Program (Section 5317).       

1.) JARC funding assists low income customers with access to transportation to work and other work-related services or activities.

Work/work related activities are defined as trips

  • to and from work (including taking dependents to daycare) in Washtenaw County.
  • to interviews, orientations, and job training (in and out of Washtenaw County).
  • to job search at designated locations in Washtenaw County.
2.) New Freedom funding assists individuals with a disability (physical, mental, sensory and emotional) to access transportation for any trip purpose including work trips; however non emergency medical trips are generally given priority.