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Service Standards

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Service Standards

In line with Title VI guidelines overseen by the Federal Transit Administration (FTA), TheRide and all other transit agencies create service standards and policies to help guide how various types of public transportation services are provided to riders. Transit agencies must produce data-based standards that monitor services to prohibit discrimination based on race, color, or national origin.

TheRide Service Standards

The March 2026 public engagement period for TheRide's Transit Design Guidelines and Service Standards has ended. Thank you to all who provided feedback.

During the first round of engagement, riders, residents, and stakeholders shared priorities related to service availability (coverage), on-time performance, frequency of service, hours of operation, bus stop spacing and amenities, passenger loads (overcrowding), and service productivity, among others. TheRide reviewed the community’s feedback and comments alongside operational data and industry best practices to develop the updated Standards and Guidelines. The proposed updated Service Standards and Guidelines would go into effect in late 2026.

Any future major service changes will take these standards into account and will be reevaluated every three years as part of the Title VI program.