Bring Personal Items

Do you need to travel with your bike, wheelchair, stroller, or service animal? Please follow these guidelines when bringing personal items on our fixed-route buses. 


Bike riding is a great way to get around, exercise, and reduce your carbon footprint. At TheRide, we want to make it as easy as possible to bring your bike along when you ride the bus. Most buses are equipped with at least two bike racks.

How to Use Bike Racks

Once the bus comes to a complete stop, signal to let the bus driver know you want to load your bike on the rack. Always approach the bus from the curb side. Walk your bike to the front of the bus when it's safe.

Make sure to remove any items that may fall off the bike, like water bottles.

Loading Your Bike

  1. Squeeze the release handle and pull the rack down.

  2. Put the front and rear tires in the correct slots.

  3. Load the rack closest to the bus first.

  4. Pull the locking arm out and over the front tire as close to the bike frame as possible.

Once your bike is secured on the rack, you can board the bus as usual.

When you've reached your stop, let the bus driver know that you need to unload your bike. Release the locking arm and lift your bike out of the rack. Then fold up the rack if it's empty.

Bike Policies

  • There is no charge or special permit to transport your bike.
  • For safety reasons, the bus driver can't leave their seat to help you load or unload your bike.
  • Bike racks are available on a first-come, first-served basis. If the rack is full, you will have to wait for the next bus with available space.
  • TheRide can't transport a bike that obstructs the bus driver's view of the road.
  • TheRide can't transport recumbent bikes, motorized bikes, tandem bikes, or bike tires that can't fit into the rack.
  • Items that protrude from the bike are not allowed, like flags or attached carts.
  • TheRide assumes no liability for injuries or damages incurred to bikes, personal property or persons while using the racks.

Wheelchairs & Scooters

Fixed route buses can accommodate passengers with wheelchairs and scooters. All buses are low-floor vehicles equipped with ramps and kneeling features that make it easier to board.

Buses can accommodate two wheelchairs or scooters at a time on a first-come, first-served basis. Bus operators will help passengers secure the wheelchair or scooter in the designated area.

Please let the bus driver know if you need any of these aids. For additional accessibility needs, consider using our A-Ride service.

Strollers & Walkers

Riders can store unfolded strollers or walkers in a designated area on the bus. If this space is full, you may have to collapse and secure the stroller or walker. For the safety of other riders, please ensure the walking aisle remains clear.

Pets & Service Animals

Service animals and pets are welcome to ride on the bus for free. Pets must travel in a well-secured cage or travel container. Please keep service animals controlled at all times.


Packages, like shopping bags and backpacks, must be able to sit safely on your lap or on the floor in front of you while you travel. These items can’t block the walking aisle or take up more seating. 

Lost & Found

Did you leave something behind on the bus?

Learn more about Lost & Found