FlexRide

FlexRide is a shared shuttle service that helps riders connect to fixed-route bus stops and to other hard-to reach destinations.  FlexRide provides on-demand, curb-to-curb transportation in select locations of the greater Ann Arbor and Ypsilanti area.

FlexRide Logo

Effective August 29, 2021

Service Areas

FlexRide-East

FlexRide-East serves select areas of Ypsilanti Township and provides a direct connection to the Ypsilanti Transit Center. For route details, please reference the service area map.

FlexRide - East Service Area Map

FlexRide-West

FlexRide-West service in Pittsfield Township only. Scio Township and Ann Arbor areas that were served during the Temporary Service Plan by FlexRide return to fixed-route service.

FlexRide - West Service Area Map

FlexRide-Late Night & Holiday Service

FlexRide provides curb-to-curb service during late-night hours and on major holidays when regular fixed-route service is not available.  

Learn More

Service Availability

FlexRide service is available on a first-come, first-served basis. We encourage you to make travel arrangements one day in advance. Same-day trip requests will depend on availability. We will offer the next available pick-up time if your requested time slot is full.

Reservations are accepted one hour before FlexRide service begins until an hour before service ends in each area. The hours of operation in each service area are listed below.

Service Hours

FlexRide East

Monday-Friday 6:00 a.m. to 10:00 p.m.

Saturday, 8:00 a.m. to 7:00 p.m.

Sunday, 9:00 a.m. to 7:00 p.m.

Book trips weekdays (Mon-Fri) between 6:00 a.m.- 10:00 p.m.

FlexRide West

Monday-Friday 7:00 a.m. to 7:00 p.m.

Sat-Sun No Service

Book trips weekdays (Mon-Fri) between 7:00 a.m.- 7:00 p.m.

How to Make a Reservation

Reservation Options

Call 734-794-0377

Use the MODE Car App for iOS or Android

Submit a request online through the MODE Car website

Reservation Information

We'll need the following information to reserve your trip:

  • Name
  • Phone number
  • Method of payment
  • Pick-up time
  • Origin (pick-up point)
  • Destination (drop-off point)
Mode Car application on a mobile phone

Download the MODE Car App

TheRide partners with MODE Car to provides FlexRide service. For a smoother FlexRide experience, please download the MODE Car app for iOS or Android. 

Download 'Transit Tracker' for iOS

Get it on Google Play

App Features:

  • Real-time location of your ride
  • In-app notifications when your ride arrives
  • Pay your fare using your credit card or PayPal account

Cancelations

If you no longer need FlexRide service, please cancel your trip reservation by calling 734-794-0377. You can cancel a trip up to a half hour before your scheduled arrival time. If you fail to cancel your reservation, you will be considered a no-show. Any same-day trips following a no-show will be automatically cancelled.

Standing Orders

Standing orders are re-occurring rides that you arrange in advance. FlexRide only allows standing orders for trips to and from work. To request a standing order, please give us a call at 734-794-0377

Cost

The standard rate for a regular one-way fare is $1.

Riders who reserve over the phone must pay in cash upon pick-up. Please bring exact change. Any change will be given as a coupon for future rides for bills up to $10. Riders who book online or through the MODE Car app pay with major credit card or PayPal. Online payments are non-refundable. Reduced fares are available for FlexRide service. 

FlexRide - East Fares table for Adult

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
Adult $1.00 Credit

FlexRide - East Fares table for Commuters

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
goPass! $0.00
MCard $0.00

FlexRide - East Fares table for Seniors

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
GoldRide (GoldRide I.D. Card required) $0.00
Fare Deal Card $0.50
Monthly Fare Deal Card (30-Day Value Pass required) $0.00

FlexRide - East Fares table for Persons with Disabilities

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
Fare Deal Card $0.50
Monthly Fare Deal Card (30-Day Value Pass required) $0.00
A-Ride (A-Ride I.D. Card required) $0.00

FlexRide - East Fares table for Youth

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
K-12 (student I.D. required) $0.50
Ann Arbor Public Schols (AAPS) Exceptional Pass $0.00
Children (5 and younger) $0.00

*Proper identification required to receive discounted rates. Riders without identification will pay the regular adult fare to ride.

Commuters: Commuters must have a valid go!Pass through a qualified employer to receive the discounted ride rate.

Seniors: Seniors aged 65+ must have a valid GoldRide I.D. to receive the discounted rate. 

Persons with Disabilities: Riders must have a valid A-Ride I.D. to receive the discounted ride rate.

FlexRide - West Fares table for Adult

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
Adult $1.00 Credit

FlexRide - West Fares table for Commuters

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
goPass! $0.00
MCard $0.00

FlexRide - West Fares table for Seniors

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
GoldRide (GoldRide I.D. Card required) $0.00
Fare Deal Card $0.50
Monthly Fare Deal Card (30-Day Value Pass required) $0.00

FlexRide - West Fares table for Persons with Disabilities

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
Fare Deal Card $0.50
Monthly Fare Deal Card (30-Day Value Pass required) $0.00
A-Ride (A-Ride I.D. Card required) $0.00

FlexRide - West Fares table for Youth

Fare Type Cost One-Way Cost Round-Trip Cost How To Buy Where To Buy
K-12 (student I.D. required) $0.50
Ann Arbor Public Schols (AAPS) Exceptional Pass $0.00
Children (5 and younger) $0.00

*Proper identification required to receive discounted rates. Riders without identification will pay the regular adult fare to ride.

Commuters: Commuters must have a valid go!Pass through a qualified employer to receive the discounted ride rate.

Seniors: Seniors aged 65+ must have a valid GoldRide I.D. to receive the discounted rate. 

Persons with Disabilities: Riders must have a valid A-Ride I.D. to receive the discounted ride rate.

Transfers

Transfers are free and valid for 90 minutes. Request a transfer when boarding. Valid transfers can be used to connect to or from a fixed-route bus.

Riding Rules & Tips

  • Food and drinks are not allowed in vehicles.
  • Packages and belongings must safely fit on your lap. We cannot stow personal items in the trunk.
  • Allow additional time for trips if there is bad weather.
  • If an emergency situation occurs, we will alert you of service delays or changes in your trip status.