FlexRide is a shared shuttle service that helps riders connect to fixed-route bus stops and to other hard-to reach destinations. FlexRide provides on-demand, curb-to-curb transportation in select locations of the greater Ann Arbor and Ypsilanti area.
FlexRide
Effective August 29, 2021
Service Areas
FlexRide-East
FlexRide-East serves select areas of Ypsilanti Township and provides a direct connection to the Ypsilanti Transit Center. For route details, please reference the service area map.
FlexRide-West
FlexRide-West service in Pittsfield Township only. Scio Township and Ann Arbor areas that were served during the Temporary Service Plan by FlexRide return to fixed-route service.
FlexRide-Late Night & Holiday Service
FlexRide provides curb-to-curb service during late-night hours and on major holidays when regular fixed-route service is not available.
Service Availability
FlexRide service is available on a first-come, first-served basis. We encourage you to make travel arrangements one day in advance. Same-day trip requests will depend on availability. We will offer the next available pick-up time if your requested time slot is full.
Reservations are accepted one hour before FlexRide service begins until an hour before service ends in each area. The hours of operation in each service area are listed below.
Service Hours
FlexRide East
Monday-Friday 6:00 a.m. to 10:00 p.m.
Saturday, 8:00 a.m. to 7:00 p.m.
Sunday, 9:00 a.m. to 7:00 p.m.
Book trips weekdays (Mon-Fri) between 6:00 a.m.- 10:00 p.m.
FlexRide West
Monday-Friday 7:00 a.m. to 7:00 p.m.
Sat-Sun No Service
Book trips weekdays (Mon-Fri) between 7:00 a.m.- 7:00 p.m.
How to Make a Reservation
Reservation Options
Call 734-794-0377
Use the MODE Car App for iOS or Android
Submit a request online through the MODE Car website
Reservation Information
We'll need the following information to reserve your trip:
- Name
- Phone number
- Method of payment
- Pick-up time
- Origin (pick-up point)
- Destination (drop-off point)
Download the MODE Car App
TheRide partners with MODE Car to provides FlexRide service. For a smoother FlexRide experience, please download the MODE Car app for iOS or Android.
App Features:
- Real-time location of your ride
- In-app notifications when your ride arrives
- Pay your fare using your credit card or PayPal account
Cancelations
If you no longer need FlexRide service, please cancel your trip reservation by calling 734-794-0377. You can cancel a trip up to a half hour before your scheduled arrival time. If you fail to cancel your reservation, you will be considered a no-show. Any same-day trips following a no-show will be automatically cancelled.
Standing Orders
Standing orders are re-occurring rides that you arrange in advance. FlexRide only allows standing orders for trips to and from work. To request a standing order, please give us a call at 734-794-0377.
Cost
The standard rate for a regular one-way fare is $1.
Riders who reserve over the phone must pay in cash upon pick-up. Please bring exact change. Any change will be given as a coupon for future rides for bills up to $10. Riders who book online or through the MODE Car app pay with major credit card or PayPal. Online payments are non-refundable. Reduced fares are available for FlexRide service.
What does FlexRide - East mean?
- FlexRide - East - Adult
- FlexRide - East - Commuters
- FlexRide - East - Seniors
- FlexRide - East - Persons with Disabilities
- FlexRide - East - Youth
FlexRide - East Fares table for Adult
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| Adult | $1.00 | Credit |
FlexRide - East Fares table for Commuters
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| goPass! | $0.00 | ||||
| MCard | $0.00 |
FlexRide - East Fares table for Seniors
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| GoldRide (GoldRide I.D. Card required) | $0.00 | ||||
| Fare Deal Card | $0.50 | ||||
| Monthly Fare Deal Card (30-Day Value Pass required) | $0.00 |
FlexRide - East Fares table for Persons with Disabilities
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| Fare Deal Card | $0.50 | ||||
| Monthly Fare Deal Card (30-Day Value Pass required) | $0.00 | ||||
| A-Ride (A-Ride I.D. Card required) | $0.00 |
FlexRide - East Fares table for Youth
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| K-12 (student I.D. required) | $0.50 | ||||
| Ann Arbor Public Schols (AAPS) Exceptional Pass | $0.00 | ||||
| Children (5 and younger) | $0.00 |
*Proper identification required to receive discounted rates. Riders without identification will pay the regular adult fare to ride.
Commuters: Commuters must have a valid go!Pass through a qualified employer to receive the discounted ride rate.
Seniors: Seniors aged 65+ must have a valid GoldRide I.D. to receive the discounted rate.
Persons with Disabilities: Riders must have a valid A-Ride I.D. to receive the discounted ride rate.
What does FlexRide - West mean?
- FlexRide - West - Adult
- FlexRide - West - Commuters
- FlexRide - West - Seniors
- FlexRide - West - Persons with Disabilities
- FlexRide - West - Youth
FlexRide - West Fares table for Adult
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| Adult | $1.00 | Credit |
FlexRide - West Fares table for Commuters
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| goPass! | $0.00 | ||||
| MCard | $0.00 |
FlexRide - West Fares table for Seniors
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| GoldRide (GoldRide I.D. Card required) | $0.00 | ||||
| Fare Deal Card | $0.50 | ||||
| Monthly Fare Deal Card (30-Day Value Pass required) | $0.00 |
FlexRide - West Fares table for Persons with Disabilities
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| Fare Deal Card | $0.50 | ||||
| Monthly Fare Deal Card (30-Day Value Pass required) | $0.00 | ||||
| A-Ride (A-Ride I.D. Card required) | $0.00 |
FlexRide - West Fares table for Youth
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| K-12 (student I.D. required) | $0.50 | ||||
| Ann Arbor Public Schols (AAPS) Exceptional Pass | $0.00 | ||||
| Children (5 and younger) | $0.00 |
*Proper identification required to receive discounted rates. Riders without identification will pay the regular adult fare to ride.
Commuters: Commuters must have a valid go!Pass through a qualified employer to receive the discounted ride rate.
Seniors: Seniors aged 65+ must have a valid GoldRide I.D. to receive the discounted rate.
Persons with Disabilities: Riders must have a valid A-Ride I.D. to receive the discounted ride rate.
Transfers
Transfers are free and valid for 90 minutes. Request a transfer when boarding. Valid transfers can be used to connect to or from a fixed-route bus.
Riding Rules & Tips
- Food and drinks are not allowed in vehicles.
- Packages and belongings must safely fit on your lap. We cannot stow personal items in the trunk.
- Allow additional time for trips if there is bad weather.
- If an emergency situation occurs, we will alert you of service delays or changes in your trip status.