FlexRide is a shared shuttle service that helps riders connect to fixed-route bus stops and to other hard-to reach destinations. FlexRide provides on-demand, curb-to-curb transportation in select locations of the greater Ann Arbor and Ypsilanti area.
Service Areas
FlexRide-East
Starting November 22, 2020, FlexRide-East service expanded to weekends in the FlexRide-East service area (east of Harry St, south of the Ypsilanti District Library-Whittaker Rd.) Weekend service Saturday-Sunday 7:00am-7:00pm.
FlexRide-East allows riders to connect to the fixed-route system. The FlexRide-East service area is temporarily expanded to serve areas formerly served in Ypsilanti Township by Route 45 east of Harry St. and by Route 46 south of the Ypsilanti District Library-Whittaker Rd. FlexRide-East also provides a direct connection to the Ypsilanti Transit Center.
FlexRide-West
FlexRide-West allows for the rider to connect to fixed-routes and travel within the FlexRide-West service area. The FlexRide-West service area is temporarily expanded to service areas formerly served in Scio and Pittsfield Townships by Routes 26, 27, 29 and 30 and by Route 33 in Ann Arbor. FlexRide-West service north of M-14 also provides a direct connection to Route 32 at the Miller Rd. Park & Ride lot.
FlexRide-Late Night & Holiday Service
FlexRide provides curb-to-curb service during late-night hours and on major holidays when regular fixed-route service is not available.
Service Availability
FlexRide service is available on a first-come, first-served basis. We encourage you to make travel arrangements one day in advance. Same-day trip requests will depend on availability. We will offer the next available pick-up time if your requested time slot is full.
Reservations are accepted one hour before FlexRide service begins until an hour before service ends in each area. The hours of operation in each service area are listed below.
Service Hours
FlexRide East
6:00 a.m. to 9:15 p.m.
Book trips weekdays (Mon-Fri) between 6:00 a.m.- 9:15 p.m.
FlexRide West
6:00 a.m. to 9:15 p.m.
Book trips weekdays (Mon-Fri) between 6:00 a.m.- 9:15 p.m.
How to Make a Reservation
Reservation Options
Call 734-794-0377
Use the MODE Car App for iOS or Android
Submit a request online through the MODE Car website
Reservation Information
We'll need the following information to reserve your trip:
- Name
- Phone number
- Method of payment
- Pick-up time
- Origin (pick-up point)
- Destination (drop-off point)
Download the MODE Car App
TheRide partners with MODE Car to provides FlexRide service. For a smoother FlexRide experience, please download the MODE Car app for iOS or Android.
App Features:
- Real-time location of your ride
- In-app notifications when your ride arrives
- Pay your fare using your credit card or PayPal account
Cancelations
If you no longer need FlexRide service, please cancel your trip reservation by calling 734-794-0377. You can cancel a trip up to a half hour before your scheduled arrival time. If you fail to cancel your reservation, you will be considered a no-show. Any same-day trips following a no-show will be automatically cancelled.
Standing Orders
Standing orders are re-occurring rides that you arrange in advance. FlexRide only allows standing orders for trips to and from work. To request a standing order, please give us a call at 734-794-0377.
Cost
The standard rate for a regular one-way fare is $1.
Riders who reserve over the phone must pay in cash upon pick-up. Please bring exact change. Any change will be given as a coupon for future rides for bills up to $10. Riders who book online or through the MODE Car app pay with major credit card or PayPal. Online payments are non-refundable.
Reduced Fares
The following reduced fares are available for FlexRide service:
- goPass! - Free
- MCard - Free
- K-12 (student I.D. required) - $0.50
- Ann Arbor Public Schools (AAPS) Exceptional Pass - Free
- Children 5 and younger - Free
- Fare Deal Card - $0.50
- Monthly Fare Deal Card (30-Day Value Pass required) - Free
- A-Ride (A-Ride I.D. Card required) - Free
- GoldRide (GoldRide I.D. Card required) - Free
What does FlexRide - East mean?
FlexRide - East Fares table for FlexRide - East
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| Adult | $1.00 | Credit |
What does FlexRide - West mean?
FlexRide - West Fares table for FlexRide - West
| Fare Type | Cost | One-Way Cost | Round-Trip Cost | How To Buy | Where To Buy |
|---|---|---|---|---|---|
| Adult | $1.00 | Credit |
Transfers
Transfers are free and valid for 90 minutes. Request a transfer when boarding. Valid transfers can be used to connect to or from a fixed-route bus.
Riding Rules & Tips
- Food and drinks are not allowed in vehicles.
- Packages and belongings must safely fit on your lap. We cannot stow personal items in the trunk.
- Allow additional time for trips if there is bad weather.
- If an emergency situation occurs, we will alert you of service delays or changes in your trip status.