TheRide is committed to providing everyone with comfortable, safe transportation.
A-Ride
A-Ride is a shared, reservation-based accessibility service. This service provides quality transportation for persons with disabilities. A-Ride works similarly to our fixed-route service with origin-to-destination, curb-to-curb, and door-to-door service. A-Ride trips are provided in accessible lift-equipped buses.
A-Ride service operates during fixed-route service hours.
Getting Started With A-Ride
You must have a valid A-Ride I.D. to use this service. Find out if you are eligible to apply for A-Ride.
Learn how to make an A-Ride reservation. Reservations can be made up to 3 days in advance.
Are you new to using our A-Ride service? Take a look at our step-by-step guide to using A-Ride.
Local Advisory Council
Interested in TheRide's Local Advisory Council? Click here to learn more.
GoldRide
GoldRide is a special service for seniors ages 65 or older. Eligible seniors travel free on any of our regular fixed-routes with their GoldRide I.D. card.
- GoldRide Premium Demand Response Service is available within 3/4 mile or fixed routes in the Cities of Ann Arbor and Ypsilanti as well as Pittsfield and Ypsilanti Townships.
- GoldRide Premium Demand Response Service fares.
GoldRide Vendor
TheRide partners with Via to provide services for GoldRide, with greater booking capacity!
Getting Your GoldRide I.D. Card
Download and fill out the GoldRide application form online to see if you are eligible for an I.D. card. You may also have an application mailed to your home address. Submit your completed application in person, along with the required photo identification, to TheRide's main office at 2700 S. Industrial Hwy. Ann Arbor, MI.
How to Book a Ride
Reservation Options
Use the FlexRide app for iOS or Android or call 734-794-1800. So we can better serve you, please book your trip one day in advance. The reservationist will give you a 20-minute pickup window for all pre-scheduled rides.
If you need assistance, please call 734-973-6500 or send us an email at GoldRide@TheRide.org.
Reservation Information
We'll need the following information to reserve your trip:
- Name
- Phone number
- Method of payment
- Pick-up location
- Drop-off location
- Pick-up time (if booking in advance)
Other Senior Services
Fare Deal Program
The Fare Deal program allows qualified individuals to ride on our fixed-route buses at a reduced rate. You must meet certain requirements to qualify for a Fare Deal I.D. card.
Grocery Ride
GroceryRide provides weekly trips from several senior housing communities in Ann Arbor to local grocery stores for $.75 each way. Call 734-973-6500 for more details.
Additional Resources
GoldRide
A-Ride
- ADA VI Public Notice
- A-Ride User Guide - English
- A-Ride User Guide - Arabic
- A-Ride User Guide - Chinese
- A-Ride User Guide - Korean
- A-Ride User Guide - Spanish
- A-Ride Application - English
- A-Ride Application - Arabic
- A-Ride Application - Chinese
- A-Ride Application - Korean
- A-Ride Application - Spanish
- AAATA Reasonable Modification Request Form
- ADA Grievance Procedure 2022
- A-Ride Eligibility Appeal Policy
- Suspension Appeal Policy
- ADA Reasonable Modifications Plan
COVID-19 Safety
We continue to take precautionary measures to protect the health and safety of our employees and customers.
For the most up-to-date COVID-19 safety measures we are taking, visit our COVID-19 page.