A-Ride is a shared, reservation-based, accessibility service. This service provides transportation for persons with disabilities. A-Ride trips are provided in accessible vehicles. Review the information below or download the A-Ride User Guide for more information. 

If you need documents or notices in a special format, please give us a call at 734-794-1702.

• Drivers are not required to load or unload shopping bags and other personal items
• Drivers are not permitted to enter private residences
• Vehicles must remain within the driver’s view
• Drivers do no carry or give change, for safety reasons
• Drivers are not permitted to retrieve fare from a customer’s pocket, purse or wallet.

One Personal Care Attendant (PCA) can accompany A-Ride I.D. holders for free. You must indicate your need for a PCA when you complete the A-Ride I.D. application.

A-Ride passengers can travel with no more than 2 additional guests (including 1 PCA), if capacity permits. Additional fares do apply for non-PCA guests. Companions ages five and younger travel free. Small children must travel with their car seats. PCAs and guests must board and exit the vehicle with you.

Service Animals & Pets

Service animals and properly caged comfort and emotional support animals can ride with you for free. Service animals must be on a leash or harness. You are responsible for properly controlling your animal. Read the ADA Service Animals on AAATA Property – Policy.

Packages

Riders can travel with items that they can safely carry on their laps, at their feet, or under their seat. Please limit the number and size of your items. If you require more space for items, you will need to arrange an alternate form of transportation.

Bus drivers can help you carry up to two items per trip. Items must weigh 20 pounds or less. Items likely to cause harm may not be transported.

Mobility Devices

A-Ride buses can accommodate wheelchairs, scooters, and other mobility devices. Riders are expected to follow these guidelines:

• Occupied wheelchairs must weigh less than 800 pounds and can't be more than 32 inches wide by 48 inches long.
• Allow the bus driver to secure your wheelchair.
• Follow the driver's safety instructions when using the lift.
• Secure oxygen tanks to a wheelchair, an oxygen tank cart, or shoulder bag.
• Use the lap-belt and shoulder harness during transport.
• Wheelchair brakes must be functioning and engaged during transport.

Riders can't choose the type of vehicle they prefer to travel in. 

TheRide Wheelchair Compliance

All the Ann Arbor Area Transportation Authority’s passenger vehicles comply with ADA vehicle specifications. The current fleet of vehicles is designed to accommodate a wheelchair that is less than 32" wide when measured 2" above the ground, less than 48" long and weighs, together with the passenger, less than 800 lbs. AAATA will accommodate wheelchairs that can be safely boarded and transported on vehicle lifts/ramps. AAATA is unable to accommodate wheelchairs with dimensions so large they pose a legitimate safety risk (such as a large wheelchair blocking the vehicle aisle, and/or interfering with the safe evacuation from the vehicle in an emergency, and/or too large to allow the lift to work properly). AAATA makes every attempt to provide service to all individuals who use mobility aids.  

In fact, all TheRide’s regular route buses are accessible to individuals with mobility impairments—including those who use wheelchairs—with low floors for level boarding or ramp-equipped. For more information, call TheRide’s Information Center at 734-996-0400.

We continue to take precautionary measures to protect the health and safety of our employees and customers. 

For the most up-to-date COVID-19 safety measures we are taking, visit our COVID-19 page.