TheRide is seeking feedback on its Transit Design Guidelines and Service Standards. This outreach follows an initial public engagement period in Spring 2025 and reflects revisions made after reviewing public comments.
During the first round of engagement, riders, residents, and stakeholders shared priorities related to service availability (coverage), on-time performance, frequency of service, hours of operation, bus stop spacing and amenities, passenger loads (overcrowding), and service productivity, among others. TheRide reviewed the community’s feedback and comments alongside operational data and industry best practices to develop the updated Standards and Guidelines now being presented for final comments. The proposed updated Service Standards and Guidelines would go into effect in late 2026.
Any future major service changes will take these standards into account and will be reevaluated every three years as part of the Title VI program.
Review the project documents and give feedback below:
- Read about the Service Standards project
- View the Transit Service Design principles
- View the Service Standards
- View the Service Guidelines
- View the Service Changes and Evaluation
- View the full Transit Design Guidelines and Service Standards document
There are a variety of ways to give your feedback:
- Fill out the webform below
- Send an email to Planning@TheRide.org
- Call 734-794-1882
- Mail a letter to:
Ann Arbor Area Transportation Authority
Attn: Service Standards Feedback
2700 S. Industrial Hwy.
Ann Arbor, MI 48104
Feedback on TheRide's Transit Design Guidelines and Service Standards is accepted from March 2 through March 30.