The Ann Arbor Area Transportation Authority (TheRide) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its programs and services on the basis of race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964.
If you need translation assistance, please call 734-973-6500 or email TitleVIProgram@TheRide.org.
번역 지원이 필요한 경우 734-973-6500으로 전화를 주시거나 TitleVIProgram@TheRide.org로 이메일을 보내주십시오
如果您需要翻译方面的帮助，请致电 734-973-6500 或发送电子邮件至 TitleVIProgram@TheRide.org.
Si necesita ayuda con la traducción, llame al 734-973-6500 o escriba a TitleVIProgram@TheRide.org.
ذا كنت تحتاج إلى خدمات مساعدة فيما يتعلق بالترجمة، فيرجى الاتصال على رقم: 734-973-6500 أو إرسال بريد إلكتروني إلى العنوان التالي: TitleVIProgram@TheRide.org.
File a Complaint
For information about TheRide’s non-discrimination obligations, or to file a complaint if you believe you have been subjected to unlawful discrimination, please contact TheRide.
Mail hard copy complaint forms to:
Ann Arbor Area Transportation Authority
Attn: Title VI
2700 S. Industrial Hwy.
Ann Arbor, MI 48104
Download complaint forms:
Title VI Complaint Procedure
Each complaint received that alleges discrimination based on race, color, or national origin will be investigated using the procedure below, whether it specifically references Title VI or not. All complaints must be received within 180 days of the alleged discrimination incident/occurrence. The complainant will be notified within 7 days confirming receipt and advised it is being investigated. This notice may include a request for additional information necessary to investigate the complaint (e.g. specific time of an incident). A written response of the determination will be provided by mail to the complainant within 30 days of the date of complaint.
If the allegation concerns a specific incident involving an operator or customer service staff member, a preliminary investigation of the facts will be conducted by AAATA Transportation Department management staff. It should be noted that all AAATA’s buses and facilities are equipped with cameras. Cameras have proved to be extremely useful in resolving alleged complaints about specific incidents. Transportation Management Staff will make a preliminary determination about the facts, recommend any disciplinary measures, and transmit the complaint to the Chief Executive Officer (CEO), Deputy CEO, or their delegate.
For more general allegations, such as AAATA service design or fares, the CEO, Deputy CEO, or their delegate will determine the appropriate senior staff member to conduct the preliminary investigation and report the findings and recommendations for corrective action to the CEO, Deputy CEO, or their delegate.
The CEO, Deputy CEO, or their delegate will review all alleged discrimination complaints based on race, color, or national origin and the results of the preliminary investigation. The CEO, Deputy CEO, or their delegate will make a determination as to whether the alleged discrimination based on race, color, or national origin was valid, and any corrective action that Tab C: Complaint Procedure Title VI Program Update 2023 23 will be taken. Note that even if the alleged discrimination is determined to be invalid, corrective action may still be warranted in some cases.
The CEO, Deputy CEO, or their delegate will provide her or his findings in writing (by mail) to the complainant within 30 days of the date of the complaint, including whether the alleged discrimination was found to be valid based on race, color, or national origin, and the corrective actions AAATA has taken or promises to take. The letter will inform the complainant of the opportunity to provide additional information that may lead AAATA to reconsider its decision and of the complainant’s right to file a complaint with the Federal Transit Administration (FTA). In addition to this policy, AAATA also follows up on informal complaints made by telephone, Internet, social media and email.