Title VI

The Ann Arbor Area Transportation Authority (TheRide) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its programs and services on the basis of race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964.

If you need translation assistance, please call 734-973-6500 or email TitleVIProgram@TheRide.org.
번역 지원이 필요한 경우 734-973-6500으로 전화를 주시거나 TitleVIProgram@TheRide.org로 이메일을 보내주십시오
如果您需要翻译方面的帮助,请致电 734-973-6500 或发送电子邮件至 TitleVIProgram@TheRide.org.
Si necesita ayuda con la traducción, llame al 734-973-6500 o escriba a TitleVIProgram@TheRide.org.
ذا كنت تحتاج إلى خدمات مساعدة فيما يتعلق بالترجمة، فيرجى الاتصال على رقم: 734-973-6500 أو إرسال بريد إلكتروني إلى العنوان التالي: TitleVIProgram@TheRide.org.

Title VI Program Update 2023

The public comment period has ended. Thank you to everyone who provided feedback. TheRide's Board of Directors will review and provide a final decision on the Program Update at the September 21, 2023 Board of Directors Meeting.

Title VI

File a Complaint

For information about TheRide’s non-discrimination obligations, or to file a complaint if you believe you have been subjected to unlawful discrimination, please contact TheRide.  

Mail hard copy complaint forms to:

Ann Arbor Area Transportation Authority
Attn: Title VI 
2700 S. Industrial Hwy.
Ann Arbor, MI 48104

Download complaint forms:

Title VI Complaint Procedure

Each complaint which is received that alleges discrimination on the basis of race, color, or national origin will be investigated using the procedure below, whether it specifically references Title VI or not. The complainant will be notified within 7 days that their complaint has been received and is being investigated. This notice may include a request for additional information necessary to investigate the complaint (e.g. date or specific time of an incident). A written response of the determination will be provided to the complainant within 30 days whenever possible. If the investigation and determination cannot be completed within 30 days, the complainant will be provided with written notice including an explanation of the reason a longer time is required, and a deadline for a determination.

If the allegation concerns a specific incident involving a driver or information specialist, a preliminary investigation of the facts will be conducted by the AAATA Transportation Department management staff. It should be noted that all of AAATA’s buses and facilities are equipped with cameras. These cameras have proved to be extremely useful in resolving complaints about specific incidents. Transportation Management Staff will make a preliminary determination about the facts, recommend any disciplinary measures, and transmit the complaint to the Chief Executive Officer (CEO), Deputy CEO, or their delegate. 

For more general allegations – e.g. regarding AAATA service design or fares – the CEO, Deputy CEO, or their delegate will determine the appropriate member of senior staff to conduct the preliminary investigation and report the findings and recommendations for corrective action to the CEO, Deputy CEO, or their delegate.

The CEO, Deputy CEO, or their delegate will review all complaints alleging discrimination on the basis of race, color, or national origin and the results of the preliminary investigation. The CEO, Deputy CEO, or their delegate will make a determination as to whether the allegation of discrimination on the basis of race, color, or national origin was valid, and any corrective action that will be taken. Note that even if the allegation of discrimination is determined to be invalid, corrective action may still be warranted in some cases.

The CEO, Deputy CEO, or their delegate will provide her or his findings in writing to the complainant, including whether the allegation of discrimination was found to be valid, and corrective actions that the AAATA has taken or promises to take. The letter will inform the complainant of the opportunity to provide additional information that may lead the AAATA to reconsider its decision, and of the complainant’s right to file a complaint with the Federal Transit Administration (FTA).