“We appreciate everyone’s patience as we worked to restore these valuable tools. We realize that not having the real-time tools was a challenge in your daily commute. Thank you for your understanding as we worked through this,” Matt Carpenter, CEO of TheRide said. “I want to extend a sincere thank you to our employees who jumped into action during our cyber-attack. The team quickly assessed the situation and worked tirelessly to determine the root cause and restore the real-time information back to customers.”
The real-time rider tools were taken offline as a precaution. During the cyber-attack investigation, TheRide maintained bus service, uninterrupted.
To help reduce the spread of COVID-19, TheRide continues to enforce the established preventive measures to keep both riders and drivers safe:
- Customers are required to wear a face covering, per federal law.
- The driver is to be approached for emergencies only.
- Buses are cleaned with CDC-recommended protocols.
- Plastic barriers are added to separate drivers and riders on fixed-route buses.
- Sanitation supplies are provided to employees.
- Masks, gloves and face shields are provided for drivers’ use.
- Lost and Found collection has been temporarily suspended.
The latest information on TheRide’s routes, schedules and detours is available at 734-996-0400 and on TheRide.org.