TheRide’s Information Specialists Start at the Ypsilanti Transit Center

TheRide’s Information Specialists Start at the Ypsilanti Transit Center

Information Specialist selling pass to customer at Ypsilanti Transit Center

Token and pass sales begin August 1


ANN ARBOR, MI — The Ann Arbor Area Transportation Authority (TheRide) announced today that starting Tuesday, August 1, 2023, TheRide’s Ypsilanti Transit Center will begin having Information Specialists staff the facility. Information Specialists will be able to sell tokens and passes, along with providing route information support to the community. This is the first time in the agency’s history to have Information Specialists staff the Ypsilanti Transit Center.

“We’re thrilled to bring staff on site to the Ypsilanti Transit Center to support our riders in the Ypsilanti area,” Matt Carpenter, CEO at TheRide said. “This service will bring more equity to our service area and provide a valuable resource to those that visit this transit center.”

The move to bring staff to the Ypsilanti Transit Center comes from the community’s approval of TheRide’s millage in August 2022. While millage funds do not arrive until 2024, TheRide was able to bring the Information specialists to the transit center early.

“On behalf of TheRide’s Board of Directors, I want to thank the voters for their support in 2022 and all of the employees who have worked diligently to make this happen,” Jesse Miller, City of Ypsilanti appointee to TheRide Board of Directors and Board Secretary said. “It shows tremendous dedication to bring this service to the area early.”

Information Specialists will be staffing the Information Window at the Ypsilanti Transit Center during the following times:

Monday – Friday: 7:00 a.m. – 7:00 p.m.

Saturday: 8:00 a.m. – 5:45 p.m.

Staff will sell tokens and passes to customers. Any Fare Deal, GoldRide or A-Ride cards will continue to be managed through TheRide’s main office at 2700 S. Industrial Highway, Monday – Friday from 8:00 a.m. – 5:00 p.m.

TheRide continues to work on the planning and design of the Ypsilanti Transit Center expansion which is scheduled to begin in late 2023 and go through 2025. Construction is anticipated to begin in 2026 and last at least one year.  

The latest information on TheRide’s routes, schedules and detours is available at 734-996-0400 and on