Press Release
For Immediate Release
March 2, 2026
Contact
Jeffrey Pfeifer
Manager of Public Affairs and Community Engagement
(734) 973-6500
JApfeifer@TheRide.org
ANN ARBOR, MI – The Ann Arbor Area Transportation Authority (TheRide) is inviting community members to review and provide feedback on the final draft of its updated Service Standards. This outreach follows the initial public engagement period in Spring 2025 and reflects revisions made after reviewing public comments. TheRide is accepting public feedback March 2 – March 30.
During the first round of engagement, riders, residents, and stakeholders shared priorities related to service availability (coverage), on-time performance, frequency of service, hours of operation, bus stop spacing and amenities, passenger loads (overcrowding), and service productivity, among others. TheRide reviewed the community’s feedback and comments alongside operational data and industry best practices to develop the updated Standards now being presented for final comments. The proposed updated Service Standards would go into effect in late 2026.
In line with Title VI guidelines overseen by the Federal Transit Administration (FTA), service standards are reviewed every three years, and any future major service changes will take these standards into account. TheRide and other transit agencies establish service standards and guidelines to help inform how various types of public transportation services are delivered. These data-based standards help ensure service is provided equitably and without discrimination based on race, color, or national origin.
“We carefully reviewed what we heard from the community last year and used that feedback to shape this updated document,” said Ken Anderson, Senior Transit Planner at TheRide. “This final engagement period is an opportunity for our current and potential riders to confirm that the proposed standards reflect community priorities before they are formally adopted.”
The public input period runs March 2 – March 30. The public is encouraged to provide feedback in a number of ways:
- Visit TheRide.org/Service-Standards to review the Service Standards and provide your feedback via the webform
- Attend TheRide's March 19 Board of Directors meeting
Thursday, March 19 6:00-8:30 PM
4th Floor, Ann Arbor District Library
343 South Fifth Avenue
Ann Arbor, MI 48104 - Write a letter:
Ann Arbor Area Transportation Authority
Attn: Service Standards Feedback
2700 S. Industrial Highway
Ann Arbor, MI 48104 - Call:
734-794-1882 - Email: Planning@TheRide.org
For the latest information from TheRide, including updates on the construction of the new Ypsilanti Transit Center, visit TheRide.org.